Management & Marketing no. 1/2008

Managing quality in organizations through performance measurement

Carmen PAUNESCU,
Academy of Economic Studies, Bucharest

Irina PURCAREA,
Academy of Economic Studies, Bucharest

Carmen PANTEA,
Academy of Economic Studies Bucharest

Abstract. The performance measurement of an organization’s processes offers important information regarding to what extend the settled objectives have been fulfilled, and also its progress. This has to be achieved by taking into consideration the requirements of all stakeholders of the organization. In this paper we set ourselves to explore a manner by which an organization can remain profitable on the market, but also means to continually improve its performances. Regarding this, the paper discusses the need to plan and implement a quality management system in order to sustain and promote the change at the organizational level and to develop a culture of quality. Moreover, it is presented a system of performance indicators that will help the organization to evaluate its progress and to remain successful in the field of activity where it operates.

Keyword: evaluation of the results, process performance indicators, quality culture, quality management system.

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