management
& marketing
Challenges for the Knowledge Society
ISSN 2069–8887
ISSN-L 1842-0206
The official journal of the
Society for Business Excellence
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Management & Marketing no. 2/2009

Noise in negotiation – towards a typology
Abstract. Negotiations are polyvalent processes, in which communication plays a nodal role. Out of the main communication components (participants, message, transmission channel, coding, decoding, feed-back, etc.), one has been almost neglected, although its impact is significant, and that is noise. Attempting to fill in this blank, in order to outline negative influences and to examine possibilities of avoiding them, my approach here refers to classifying noise. Noise can be natural, or artificial, intentional or non-intentional, intrinsic or extrinsic to the negotiation environment. In addition, I complement the most commonly held perception of noise, that of an auditory disturbance, with other categories of noises, visual, olfactory, cognitive, psychical.
Keyword: negotiation, communication, noise vs. barrier, noise typology.
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